By Annette Simmons
This article exhibits readers the right way to use the method of "dialogue" to assist teams notice and increase their undesirable communique behavior. It explains the character of discussion and why it's so tricky to accomplish, and gives a step by step "recipe" for discussion.
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Extra info for A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work
The process of dialogue is the vehicle through which knowledge is shared. " Dialogue is the observable neural networking of the organizational mind. And it is sorely lacking in our organizations. Why? Dialogue demands of participants a willingness to tell the truth and, just as difficult, a willingness to listen to the truth (or someone's version of it). How can you make it safe to tell the truth? Turning dialogue into a formal process is one way you can help a group rewrite its communication norms.
If you want to go the birds and bees route, dialogue is the unfurling of tightly held beliefs so that they may cross-pollinate and produce a healthier, hardier hybrid set of thoughts and beliefs. Depending on where your priorities lie (you can't do this metaphor without risking puns), there are distinct advantages to developing your skills in this area. Just as the Kama Sutra teaches the finer points, so can attention to detail and diversity heighten a group's skill in dialogue. Practice makes perfect, right?
A Credible Process When introducing dialogue to a group, it helps to build credibility by referencing the thoughts and definitions of others. Many wonderful people have written about dialogue and how to create it. My first experiments were shaped by their work, and I endorse their contributions to you. Peter Senge (author of The Fifth Discipline) and William Isaacs (who directed the Kellogg-funded Dialogue Project at MIT) have written extensively about the process of dialogue. " Isaacs's work demonstrated the power of dialogue to bring groups (including hostile union and management groups) together and to heal communities fractured by racial tensions.
A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work by Annette Simmons